E-business integration – Statistics Explained

Adoption of e-business: highlights

In 2023, 78.1 % of EU enterprises reported having a website, 43.3 % used ERP software applications, 25.8 % used CRM software, and 15.3 % used BI software (Table 1).

Table 1: Enterprises adopting e-business applications, 2023
(% of enterprises)
Source: Eurostat (isoc_ciweb) and (isoc_eb_iip)

As shown in Figure 1, the share of enterprises with a website (78.1 %) grew slightly in 2023 compared with 2021 (77.8 %). The use of ERP software recorded an increase by 5.4 percentage points (pp). As presented in Table 1, in 2023, almost half of EU…